Privacy Policy

1. Introduction

NeutralServiceCrossing ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines the methods we employ to gather, use, reveal, and protect your data when you access our website neutralservicecrossing.sbs or engage in our yacht charter services.

Your agreement to the data-handling practices described in this document is implied through your utilization of our services. This policy adheres to relevant privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other significant Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We accumulate personal data that you wilfully supply to us when you:

• Reserve a yacht charter
• Contact us through our website or over the phone
• Sign up for our mailing list
• Complete forms on our site
• Engage in surveys or promotional events

Such information may comprise:

• Your name and contact details (email, telephone, physical address)
• Financial details for payments (handled securely by external payment processors)
• Your specific yacht charter preferences and needs
• Emergency contact details
• Food intolerances or health-related information (if willingly disclosed)

2.2 Automatically Collected Information

Automatically gathered details include certain information about your device and how you engage with our site:

• IP address and geolocation data
• Web browser specifications
• Visited webpages and duration of visits
• Referral sources
• Device characteristics (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking technologies are utilized to augment your browsing experience on our platform. These help us to:

• Retain your selected settings
• Analyze site performance metrics
• Deliver bespoke content
• Upgrade our offerings

Your cookie preferences can be managed through your web browser settings or our cookies consent module.

3. How We Use Your Information

We employ the data we amass for reasons such as:

• Service Provision: To deliver yacht charter services, manage reservations, and communicate regarding bookings
• Client Service: To answer your questions and provide support when needed
• Financial Transactions: To handle payments and oversee financial records
• Security and Safety: To protect the integrity of our operations and prevent deceptive activities
• Promotional Outreach: To send promotional content and updates, given you have agreed to such communication
• Website Refinement: To evaluate interaction patterns and enhance our web functionality
• Legal Obligations: To abide by legal requirements and normative guidelines

4. Information Sharing and Disclosure

We do not engage in the sale, barter, or rental of your personal data to external entities. Your data might be shared in circumstances such as:

4.1 Service Partners

Data could be shared with third-party service entities that support us in tasks including: processing financial transactions; hosting and maintaining our website; managing email campaigns; performance analytics and monitoring; customer service provision.

4.2 Legal Stipulations

Your data may be disclosed if demanded by law or to conform to legal procedures, court directives, exigencies, or scrutinizing possible frauds or illegal actions.

4.3 Corporate Transactions

Your data might be transferred in the course of corporate events such as mergers, acquisitions, or asset sales.

5. Data Security

We have adopted suitable technological and managerial safeguards to shield your personal information against unauthorized interventions, changes, exposures, or destruction. We use encryption methods, secure servers, access restrictions, consistent evaluations, and staff training.

Nevertheless, no data transmission over the internet or electronic storage system is guaranteed to be impervious. As such, we cannot assert the absolute protection of your data.

6. Data Retention

Personal data is kept only for the time necessary to realize the objectives for which it was gathered or as mandated by law. Typical storage durations:

• Charter reservations: 7 years (for tax/legal reasons)
• Communications for marketing: until you opt-out or erase your data
• Analytical insights on the website: up to 26 months
• Support interactions: 3 years since the last exchange

7. Your Rights and Options

Accessible rights include data review, amendment, elimination (in accordance with legal requisites), portability, revoking marketing consent, and command over cookies. Should you desire to employ these rights, get in touch with us at the details provided below.

8. External Services

8.1 Google Analytics

Google Analytics is utilized to assess website engagement. Opt-out is feasible via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

Our platform may offer links to various social media networks, each with their unique privacy stipulations.

8.3 Financial Transaction Handlers

Financial transactions are executed with the involvement of third-party entities compliant with PCI DSS requirements.

9. International Data Management

Your data may be transferred to, and processed in, jurisdictions other than France. We apply protective measures according to the applicable data privacy laws.

10. Privacy of Minors

Our services do not target individuals younger than 13 years, and we do not intentionally gather their information. If it comes to your notice that such data has been provided, kindly reach out to us without delay.

11. Updates to this Privacy Policy

Modifications to this Privacy Policy might occur to better reflect alterations in our practices or regulatory adjustments. Notifications of the refreshed policy will be conveyed via publishing on our website, emailing registered individuals, or displaying an advisory on our platform. Continued engagement post-update symbolizes your acceptance of the changes.

12. Contact Details

For questions about this Privacy Policy or our data-handling methods, please get in touch:

13. Adherence to Google Ads User Consent Policy

We adhere to Google Ads user consent regulations. Your preferences for cookies/tracking may be modified at any time through our cookie settings.